Have a follow-up plan

Close out the conversation with a discussion of next steps. Ask how you can be helpful & decide together when you should talk again (days, weeks, or months later, depending on the issue). Then check in after a day or two to see how the other person is feeling. It is natural for the feedback receiver to walk away a little wounded from the conversation, even if it way a productive one, says Porter. “You have to give people time to process,” says Billimoria. “The key to strong relationships is looping back.” When you do, you’ll earn trust, which will make sharing feedback the next time easier.

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