Delivering tough news via email or phone is tempting, but meeting in person (or via skype or FaceTime) is more effective, says Hauser. It allows you to read each other’s nonverbal cues & emotional intent. “Being face-to-face is the only way to ensure that the other person can sense your compassion,” says Hauser. Also, if you cannot see your employee, it will be harder to discern whether they are upset about or even paying attention to what you are saying. “Sit up straight & maintain eye contact, no matter how difficult it may be,” says Hauser.